Terms of Service

Last updated: March 14, 2026

1. Agreement to Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you", or "your") and New Forest Device Repairs ("we", "us", or "our") regarding the repair services we provide.

By leaving your device with us for diagnosis or repair, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

2. Our Services

New Forest Device Repairs provides repair services for electronic devices including, but not limited to:

• Mobile phones
• Tablets
• Laptops
• Desktop computers
• Game consoles
• Other electronic devices

Our services may include:

• Screen replacements
• Battery replacements
• Charging port repairs
• Software troubleshooting
• Hardware diagnostics
• Data recovery
• Water damage treatment
• General device repairs and upgrades

3. Repair Process

3.1 Diagnostic Assessment

Before repair work begins, we may carry out diagnostic testing to identify the fault.

Diagnostic work may incur a charge even if you decide not to proceed with the repair.

3.2 Repair Authorisation

By leaving your device with us, you authorise New Forest Device Repairs to carry out diagnostic work to identify faults.

We will not proceed with chargeable repair work without your approval.

If additional issues are discovered during diagnosis or repair, we will contact you before carrying out further work that would affect the price.

3.3 Repair Timeframes

We aim to complete repairs as quickly as possible.

Many repairs can be completed the same day where parts are available.

More complex repairs may take several days depending on the nature of the fault.

Repair timeframes may also be affected by:

• Parts availability
• Manufacturer delays
• Diagnostic complexity
• Workload at the time of repair

Where delays occur, we will keep you informed of progress.

3.4 Parts and Components

We use high-quality replacement parts for repairs.

Depending on availability and customer preference, repairs may use:

• Original manufacturer parts
• High-quality aftermarket parts
• Refurbished components

We will advise where relevant.

4. Pricing and Payment

4.1 Quotes and Estimates

Quotes are based on our initial assessment of the device.

If additional faults are discovered during repair that affect the price, we will contact you for approval before proceeding.

4.2 Diagnostic Charges

Some repairs may require diagnostic time to identify the issue.

Diagnostic charges apply to time spent assessing faults, even if the device cannot be repaired or you decide not to proceed.

4.3 Payment

Payment is required upon completion of the repair and before the device is returned.

We accept common payment methods including:

• Cash
• Debit / credit card
• Bank transfer

5. Warranty Policy

Warranty periods vary depending on the type of repair and parts used.

Typical warranty periods include:

• Standard repairs: up to 12 months
• Batteries and charging ports: typically 6 months
• MacBook repairs or complex board repairs: typically 3 months

The exact warranty period will be confirmed at the time of repair.

Warranty covers defects in parts used and workmanship only.

Warranty does not cover:

• Physical damage after repair
• Water or liquid damage occurring after repair
• Software issues unrelated to the repair
• Damage caused by third-party repairs or tampering
• Normal wear and tear

To make a warranty claim you must provide proof of repair.

6. Device Data and Privacy

6.1 Data Backup

Customers are responsible for backing up any important data before submitting a device for repair.

While we take care during all repairs, data loss can occasionally occur during diagnostic or repair procedures.

6.2 Privacy

We respect your privacy and will not access, copy, or use personal data stored on your device except where necessary to carry out the repair.

6.3 Passcodes and Device Access

Some repairs require device access to allow testing.

If your device is protected by a passcode, pattern, or biometric lock, you may need to provide access.

Passcodes are stored securely and deleted after the repair process is completed.

Devices supplied without passcodes may receive limited testing.

7. Limitation of Liability

To the maximum extent permitted by law, New Forest Device Repairs shall not be liable for indirect or consequential losses including:

• Loss of data
• Loss of profits
• Loss of use of the device

Our maximum liability for any claim related to our services shall not exceed the amount paid for the repair.

Nothing in these Terms limits liability where it cannot legally be limited under UK law.

8. Unclaimed Devices

Customers will be notified when their device is ready for collection.

Devices should be collected within 30 days of notification.

Storage charges may apply for devices left beyond this period.

Devices not collected within 90 days may be considered abandoned and may be disposed of or recycled.

9. Website Content

All content on this website, including text, graphics, logos, and images, is the property of New Forest Device Repairs and is protected by copyright and other intellectual property laws.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of the United Kingdom.

11. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

Continued use of our services after changes are published constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions about these Terms, please contact us: