How Mail-In Repairs Work
Simple 4-step process
1. Get Help With Your Device
Use our get-help form to describe your device and issue.
2. Pack & Send
Pack your device securely and send it to our address.
3. Diagnosis & Repair
We assess your device, confirm the cost, and repair once approved.
4. We Return
Your repaired device is sent back to you, fully insured.
Mail-In Repairs — What to Expect
- Repair and cost confirmed before work starts
- Honest advice if a repair isn't worth doing
- Secure return shipping once repaired
Our Address
New Forest Device Repairs
5a New Street
Lymington
Hampshire
SO41 9BH
Return shipping is arranged after repair and discussed during the quote process.
Important: Always contact us before sending your device so we can confirm the repair and provide instructions.
Mail-in repairs are ideal if you're unable to visit our Lymington shop or live outside the New Forest area.