Send Us Your Device
Can't get to our Lymington shop? No problem. We arrange courier collection from anywhere in the UK. You pay a £29 diagnostic fee upfront — and if you go ahead with the repair, that £29 comes off the total. Simple.
Quote in under 60 seconds — answer a few questions and get your repair priced instantly.
How It Works
Four straightforward steps from broken to fixed.
Fill In the Form
Tell us what's broken and where to collect it from.
We Collect It
Courier picks it up — tracked and insured. Pay £29 diagnostic.
We Diagnose & Quote
We find the problem and send you a no-obligation quote.
Fixed & Returned
Go ahead? £29 comes off the total. We fix it and ship it back.
Send-In Form
Fill this in and we'll get back to you within one working day to arrange collection.
Shipping & Courier Info
How your device gets to us and back.
Liability: New Forest Device Repairs is not responsible for items lost or damaged by Royal Mail, DPD, or any other courier during transit to or from our shop. We use reputable tracked services but cannot guarantee their handling. If your device is valuable, we recommend fully insured shipping or sending it yourself via a service with adequate compensation cover.
Questions About the Send-In Service
Fill in the form on this page with your device details and collection address. We'll arrange a courier to collect it, diagnose the issue, and contact you with a quote. If you go ahead, the £29 diagnostic fee is deducted from the total. If you don't, the £29 covers the diagnostic and return shipping.
The £29 covers the time and expertise to properly diagnose your device, plus return shipping if you decide not to proceed. If you do go ahead with the repair, the £29 is deducted from the total cost — so the diagnosis is effectively free.
iPhones, Android phones, iPads and tablets, laptops and MacBooks, PS5/PS4/Xbox/Switch consoles. If you're not sure whether we can fix it, fill in the form and we'll let you know.
Collection is usually arranged within 1–2 working days. Diagnosis takes 1–2 days after arrival. Repair time depends on the issue and parts availability — we'll give you an estimated turnaround with your quote.
We use Royal Mail Tracked 24 or 48 (sometimes DPD) for collection and return. These services include tracking and limited compensation, but they are not fully insured for high-value devices. We are not responsible for items lost or damaged by the courier. If your device is valuable, get in touch before sending and we can discuss fully insured shipping options, or you're welcome to send it yourself via a service with adequate cover.
No problem. The £29 diagnostic fee covers diagnosis and return shipping. We'll send your device back via Royal Mail Tracked 48. If you change your mind later, just get in touch and we can pick up where we left off.
Yes. If you'd rather post it yourself, send it to 5a New Street, Lymington, SO41 9BH with a note containing your name, phone number, and a description of the issue. Make sure you use a tracked service and keep your proof of postage.
Ready to Send It In?
Fill in the form above, or message us first if you've got questions.