Privacy Policy

Last updated: July 28, 2025

1. Introduction

New Forest Device Repairs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newforestdevicerepairs.co.uk (the "Site") or use our device repair services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Create an account
• Request a quote
• Submit a device for repair
• Contact us via email, phone, or other communication channels
• Subscribe to our newsletter
• Participate in surveys or promotions

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Postal address
• Device information (make, model, serial number)
• Payment information

2.2 Non-Personal Information

When you visit our Site, we may automatically collect certain non-personal information, including:

• Browser type and version
• Operating system
• IP address
• Referring website
• Pages viewed and time spent on our Site
• Links clicked
• Search terms used to reach our Site

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete repair transactions
• Communicate with you about your repair status, quotes, and other service-related matters
• Respond to your inquiries, comments, or concerns
• Send you technical notices, updates, security alerts, and support messages
• Send you marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities in connection with our Site
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to request the deletion of your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We use the following types of cookies:

• Essential cookies: Necessary for the operation of our Site.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality cookies: Enable us to personalize content for you.
• Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed.

8. Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: nfdrepairs@gmail.com
• By phone: 07410 381247
• By mail: New Forest Device Repairs, 123 High Street, Lyndhurst, Hampshire, SO43 7AA